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Operations & Customer Service Executive


Operations & Customer Service Executive

Company: Swosti Ltd.
Sister Concern: Bdjobs.com Ltd.
Website: https://swosti.net
Location: Bangladesh
Application Deadline: February 15, 2026

🏢 About Swosti Ltd.

Swosti Ltd. is a leading software development organization in Bangladesh, specializing in Micro-finance Software Solutions for MFIs and Credit Cooperatives. As a sister concern of Bdjobs.com Ltd., Swosti Ltd. is committed to delivering reliable, user-friendly, and efficient software solutions to financial institutions across the country.

Learn more about us:

🧩 Job Context

This is a key frontline position, representing Swosti Ltd. to clients and external stakeholders. The role involves close coordination with customers, internal operations, and the software development team to ensure excellent service delivery and customer satisfaction.

📝 Job Responsibilities

  • Address customer queries professionally and ensure customer satisfaction at all levels.
  • Explain software services and benefits to help clients maximize product usage.
  • Demonstrate software products and conduct presentations for new and existing clients.
  • Handle customer calls and provide prompt, courteous support.
  • Support the software development team by participating in software testing activities.
  • Maintain liaison between customers and the operations/software team.
  • Perform any other duties as assigned from time to time.

🎓 Educational Requirements

  • Graduation or Master’s degree only in:
    • Business
    • Commerce
    • Marketing
    • Finance
    • Accounting
  • Minimum CGPA 4.00 in both SSC and HSC examinations.

✅ Qualification & Skills

  • Excellent interpersonal, communication, and convincing skills.
  • Strong accounting knowledge (accounting-based software environment).
  • Good writing skills in English (preferred).
  • Bangla typing skill.
  • Must be enthusiastic, proactive, punctual, honest, and hardworking.

💰 Salary & Benefits

  • Salary: Negotiable
  • Two (02) festival bonuses per year.
  • Performance-based yearly salary revision.
  • Activity-based operational and sales incentives (for generating sales leads through relationships).
  • Daily refreshment and lunch facilities.

📌 Special Instruction

  • Applicants must own an Android smartphone.
  • Must use an official SIM for client communication.

📤 How to Apply

Option 1: Apply online via the following link:
👉 https://swosti.net/en_us/https-swosti-net-en-us-career-opportunities/

Option 2: Email your application and CV (mentioning the position name in the subject line) to:
📧 Official website

⏳ Application Deadline: February 15, 2026

Only shortlisted candidates will be contacted.



Apply now


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